Privacy Policy for Smooth Spins Casino

Effective Date: 1 March 2026

Welcome to Smooth Spins Casino. Your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website and services in the United Kingdom. By accessing or using Smooth Spins Casino, you agree to the terms of this Privacy Policy.

1. Data Controller

Smooth Spins Casino is operated by Smooth Spins Ltd., registered in the United Kingdom.

Contact details:

Email: [email protected]
Phone: +44 20 7946 0123
Address: 15 Casino Street, London, UK, SW1A 1AA

2. Information We Collect

We collect and process the following types of personal data:

Identity Data: name, date of birth, gender.
Contact Data: email address, postal address, phone number.
Account Data: username, password, account preferences.
Financial Data: payment card details, bank account information, transaction history.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, device information.
Usage Data: information about how you use our website, games, and services.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

3. How We Collect Your Information

We collect data directly from you when you register an account, make deposits or withdrawals, contact customer support, or interact with our website. We also collect data automatically through cookies and similar technologies when you use our site.

4. Use of Your Personal Data

We use your personal data for the following purposes:

To provide and manage your account and access to our casino games and services.
To process deposits, withdrawals, and payments.
To comply with legal and regulatory obligations, including anti-money laundering (AML) and responsible gambling requirements.
To communicate with you, including sending account-related information, updates, and promotional offers (where you have consented).
To improve our website, services, and customer experience.
To detect, prevent, and investigate fraud or other illegal activities.

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Your consent (where applicable).
Performance of a contract (e.g., providing casino services to you).
Compliance with a legal obligation.
Our legitimate interests, such as improving services, preventing fraud, and ensuring security.

6. Sharing Your Information

We may share your personal data with:

Regulatory authorities and law enforcement agencies as required by law.
Payment processors and financial institutions to facilitate transactions.
Service providers who perform services on our behalf, such as IT, customer support, and marketing agencies.
Affiliated companies within the Smooth Spins group.

All third parties are required to handle your data securely and in accordance with applicable data protection laws.

7. International Transfers

Your personal data may be transferred to and processed in countries outside the UK. Where such transfers occur, we ensure appropriate safeguards are in place to protect your data in accordance with UK data protection laws.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

10. Your Rights

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the right to:

Access your personal data.
Request correction of inaccurate or incomplete data.
Request erasure of your data in certain circumstances.
Object to or restrict processing of your data.
Request data portability.
Withdraw consent at any time where processing is based on consent.
Complain to the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us at [email protected].

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

12. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Phone: +44 20 7946 0123
Address: 15 Casino Street, London, UK, SW1A 1AA