Responsible Gambling
At Smooth Spins, we are committed to promoting responsible gambling and ensuring that our players enjoy a safe and secure gaming environment. We understand that gambling should be an entertaining activity, and we take our responsibility seriously to help prevent gambling-related harm.
Our Commitment
Smooth Spins is licensed and regulated by the UK Gambling Commission (License Number: 000-000-000-R-000000-000). We adhere to strict responsible gambling standards and work closely with leading organizations to promote safer gambling practices across the UK.
Gambling Awareness
Gambling can be addictive and should always be approached as a form of entertainment, not as a way to make money. It's important to remember:
- Never gamble more than you can afford to lose
- Set time and money limits before you start playing
- Don't chase your losses
- Take regular breaks from gambling
- Don't gamble when you're upset, depressed, or under the influence of alcohol or drugs
- Keep gambling in perspective - it should not interfere with your responsibilities or relationships
Player Protection Tools
We provide various tools to help you maintain control over your gambling activities:
Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much money you can deposit into your account. These limits can be decreased immediately but increases require a 24-hour cooling-off period.
Loss Limits
Set limits on how much you can lose over a specific period. Once reached, you won't be able to continue gambling until the limit resets.
Session Time Limits
Control how long you spend gambling by setting session time limits. You'll receive notifications when your time is nearly up.
Reality Checks
Receive pop-up reminders showing how long you've been playing and how much you've spent during your session.
Self-Exclusion
If you need to take a break from gambling, you can self-exclude from your account for periods ranging from 24 hours to permanently. During this time, you won't be able to access your account or receive promotional materials.
Account Closure
You can close your account at any time by contacting our customer support team. We'll process your request within 24 hours.
Underage Gambling Prevention
Smooth Spins has a zero-tolerance policy towards underage gambling. All players must be 18 years or older to create an account and gamble on our platform. We use advanced age verification systems and regularly monitor accounts for suspicious activity.
If you suspect that a minor has accessed our services, please contact us immediately at [email protected].
Getting Help
If you're concerned about your gambling habits or those of someone you know, help is available. The following organizations provide free, confidential support:
GamCare
Free helpline: 0808 8020 133
Website: www.gamcare.org.uk
Live chat support available 24/7
Gamblers Anonymous
Website: www.gamblersanonymous.org.uk
Find local meetings and support groups
BeGambleAware
Website: www.begambleaware.org
Information, advice, and support for problem gambling
GAMSTOP
Website: www.gamstop.co.uk
Free service that allows you to self-exclude from all UK licensed gambling operators
Third-Party Blocking Software
Consider installing third-party software to block access to gambling websites:
- Gamban - Blocks gambling apps and websites across all devices
- Qustodio - Parental control and website blocking software
- Net Nanny - Internet filtering and monitoring software
Contact Us
If you have any concerns about responsible gambling or need assistance with our player protection tools, please don't hesitate to contact us:
Email: [email protected]
Live Chat: Available 24/7 through your account
Phone: +44 20 3808 9999 (Monday to Friday, 9:00 AM - 6:00 PM GMT)
Regular Review
We regularly review and update our responsible gambling policies and procedures to ensure they remain effective and aligned with industry best practices. This page was last updated on March 15, 2026.
Remember: Gambling should be fun. When the fun stops, stop.
